Quantify the full revenue impact of your customer community — retention, pipeline, support savings, and product value — net of what it costs to run.
Enter your current community and business metrics below.
01
Your business
The baseline your community is working against
Business fundamentals
02
Community health
Size, engagement, and member behavior
Pre-launch mode: These inputs represent your targets and assumptions. Use conservative estimates — it makes your business case more credible, not less.
Member metrics
03
Retention impact
Community members churn at lower rates — quantify the delta
Churn and retention
04
Pipeline and expansion
New revenue sourced or influenced by community members
Revenue generation
05
Support cost savings
Authenticated visits × seeking support × resolution rate × would-have-opened-case × case cost
Ticket deflection
06
Product and advocacy value
Research savings and advocacy output from community members
Indirect value
07
Cost to run
Platform, team time, and events — what you're investing